NDIS Provider Independent Living Support

NDIS Support Services Across Greater Sydney

Supported Independent Living (SIL)

Life Transition & Independence Support

Supported Independent Living (SIL)

Infinity ACare provides personalised Supported Independent Living (SIL) support across Greater Sydney. We assist with everyday routines, personal care, household tasks, community access and building independence, with support tailored to each participant’s needs, goals and preferred way of living.

SDA & Supported Living Assistance

Life Transition & Independence Support

Supported Independent Living (SIL)

For participants living in or exploring Specialist Disability Accommodation (SDA), Infinity ACare can provide suitable NDIS support services based on individual needs and current capacity. We work with participants, families and support networks to support daily living, independence and community participation.

Life Transition & Independence Support

Life changes can require new routines, skills and support. Infinity ACare helps participants build everyday living skills, establish routines and work towards greater independence, with support planned around individual goals, preferences and circumstances.

Personal Care & Daily Living Support

Community Access & Social Participation

Life Transition & Independence Support

Respectful personal support can make everyday life safer and more manageable. We assist with personal care, self-care routines and everyday activities while respecting each participant’s privacy, dignity, preferences and independence.

Daily Living & Shared Living Support

Community Access & Social Participation

We support participants with everyday routines and household activities at home or in shared living environments. Support can include meal preparation, household tasks, personal routines and developing practical skills that help participants maintain greater independence.

Community Access & Social Participation

We support participants to stay connected with their community and take part in activities that matter to them. This may include appointments, shopping, social activities, outings and other community-based activities, planned around each participant’s goals, interests and preferred routine.

Infinity ACare Support Built on Experience, Trust & Respect

Infinity ACare is a registered NDIS provider supporting participants across Greater Sydney. With 12 years of hands-on disability support experience, we understand that quality support starts with listening, building trust and taking the time to understand each person’s needs, routines and goals.

Our approach is person-centred, respectful and reliable. We work closely with participants, families and support networks to provide consistent support, clear communication and a thoughtful experience from the first conversation through to ongoing support.

Why Participants, Families & Referrers Choose Infinity ACare

12 Years of Hands-On Experience

With 12 years of hands-on disability support experience, Infinity ACare understands that reliable support is about more than completing tasks. We focus on building trust, understanding individual routines and delivering support with dignity, respect and consistency.

Reliable and Consistent Support

12 Years of Hands-On Experience

Participants and families need support they can rely on. We focus on dependable attendance, clear communication and consistent support arrangements so participants can feel confident about the people supporting them and their daily routine.

Person-Centred Support

12 Years of Hands-On Experience

Person-Centred Support

Every participant has different goals, preferences, routines and communication needs. Our support is planned around the individual, with a strong focus on choice, control, dignity and helping each participant live as independently as possible.

Clear Communication

Support Across Greater Sydney

Person-Centred Support

We believe good support starts with good communication. We keep participants, families and authorised support partners informed, respond to enquiries clearly and work collaboratively when support needs or circumstances change.

Thoughtful Onboarding

Support Across Greater Sydney

Before support begins, we take the time to understand the participant’s needs, goals, location, preferred schedule and support requirements. We then confirm suitability, current capacity and the next steps before services commence.

Support Across Greater Sydney

Infinity ACare supports participants across Greater Sydney, including Western Sydney, South Western Sydney, the Inner West, Northern Sydney, the Eastern Suburbs and surrounding areas, subject to individual support needs and current capacity.

Frequently Asked Questions

Find answers about the NDIS, Infinity ACare’s support services, service areas and how to get started. If you need more information, please contact our team.

What is the NDIS?

The National Disability Insurance Scheme (NDIS) provides funding to eligible Australians with disability to purchase supports related to their disability. These supports can assist participants with everyday life, greater independence and pursuing their individual goals. The National Disability Insurance Agency (NDIA) administers the NDIS.

Am I eligible for the NDIS?

The National Disability Insurance Agency (NDIA) decides whether a person is eligible for the NDIS. To apply, you must be aged 0 to 64 when you apply, meet the NDIS residency requirements and meet the disability requirements, early intervention requirements or both. Eligibility is assessed individually by the NDIA.

What support services does Infinity ACare provide?

Infinity ACare provides NDIS support across Greater Sydney, including personal care, assistance with daily living, domestic assistance, community access, social participation, appointments and transport, routine building and independence support. We also provide Supported Independent Living (SIL) for participants who require regular assistance at home. Services are arranged according to each participant’s approved NDIS funding, individual needs, location and our current capacity.

Which areas does Infinity ACare support?

We support participants across Greater Sydney, including Western Sydney, South Western Sydney, the Inner West, Northern Sydney, the Eastern Suburbs and surrounding areas. Availability depends on the participant’s support needs, preferred schedule and our current capacity.

How do I get started with Infinity ACare?

Contact us by phone, email or through our website enquiry form. We will arrange an initial discussion to understand the participant’s support needs, goals, location and preferred schedule. We will then confirm whether our services and current capacity are suitable before discussing the next steps.

Can Support Coordinators and referral partners contact Infinity ACare?

Yes. Support Coordinators and authorised referral partners are welcome to contact us to discuss a participant’s support needs, location, preferred schedule and our current capacity. We respect participant privacy and only request or share personal information with appropriate consent or authority.

Read Our Privacy Policy

Last updated: 17 August 2026

About this policy

Infinity ACare is a registered NDIS provider. We are committed to protecting the privacy and dignity of participants and handling personal and sensitive information in accordance with the Privacy Act 1988, the Australian Privacy Principles and applicable NDIS requirements.

Information we collect

When someone uses our website enquiry form, we may collect their name, email address, phone number, the support being requested, the participant’s suburb or postcode and preferred support times.

When arranging or delivering supports, we may also collect information reasonably necessary to provide services. This may include NDIS plan and funding information, disability or health information, communication needs, support preferences, goals, service agreements, support records, feedback, complaints and incident information.

How we collect information

We may collect information directly from participants, nominees or authorised representatives through our website, telephone, email, meetings, service agreements and support delivery.

With appropriate consent or authority, we may also receive relevant information from Support Coordinators, Plan Managers, health professionals, government agencies or other authorised referral partners.

Why we use information

Infinity ACare may use personal information to:

• respond to enquiries;
• understand support needs and assess service suitability;
• plan, deliver and review supports;
• communicate with participants and authorised representatives;
• manage service agreements, administration and payments;
• respond to feedback, complaints or incidents; and
• meet safety, record-keeping, legal and regulatory obligations.

Sharing information

We only share personal information when it is necessary, appropriately authorised or required by law. Relevant information may be shared with authorised Infinity ACare staff, nominees, Support Coordinators, Plan Managers, health professionals, technology providers, the NDIA, the NDIS Quality and Safeguards Commission, emergency services or other authorised bodies.

Infinity ACare does not sell personal information.

Storage, security and retention

Participant information is stored in Infinity ACare’s business email inbox and on a password or biometric-protected computer or local device. Access to participant records is limited to authorised staff who require the information for their role.

We take reasonable steps to protect information from loss, misuse and unauthorised access, modification or disclosure. Records are kept for the required retention period and then securely deleted when they are no longer required.

Website services and overseas processing

Our website is provided through GoDaddy, uses Google reCAPTCHA and communicates through Gmail. These third-party providers may collect technical information and may process or store information outside Australia, including in the United States.

Access and correction

You may ask to access or correct personal information Infinity ACare holds about you. We may need to confirm your identity before completing the request.

Privacy enquiries and complaints

To ask a privacy question, request access or correction, or make a privacy complaint, contact Infinity ACare:

Email: infinityacare@gmail.com
Phone: 0448 959 141 or 0447 498 661

We will review privacy concerns and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au. NDIS-related concerns may also be raised with the NDIS Quality and Safeguards Commission at ndiscommission.gov.au.

Please do not send full NDIS plans or detailed medical records through the general website enquiry form. We will explain an appropriate way to provide sensitive documents if they are required.participant privacy and only request or share personal information with appropriate consent or authority.

Let’s Discuss Your Support Needs

Contact Details

Looking for reliable NDIS support in Greater Sydney? Participants, families, Support Coordinators and referral partners are welcome to contact Infinity ACare to discuss support needs, location, preferred days and times, and our current capacity.

Infinity ACare

info@infinityacare.com.au 0448 959 141 0447 498 661

Hours

Open today

09:00 am – 05:00 pm

NDIS Support Across Greater Sydney

NDIS Support Services Across Greater Sydney

Supported Independent Living (SIL)

Life Transition & Independence Support

Supported Independent Living (SIL)

SDA & Supported Living Assistance

Life Transition & Independence Support

Supported Independent Living (SIL)

Life Transition & Independence Support

Life Transition & Independence Support

Life Transition & Independence Support

Personal Care & Daily Living Support

Community Access & Social Participation

Life Transition & Independence Support

Daily Living & Shared Living Support

Community Access & Social Participation

Community Access & Social Participation

Community Access & Social Participation

Community Access & Social Participation

Community Access & Social Participation

Infinity ACare Support Built on Experience, Trust & Respect

Why Participants, Families & Referrers Choose Infinity ACare

12 Years of Hands-On Experience

12 Years of Hands-On Experience

12 Years of Hands-On Experience

Reliable and Consistent Support

12 Years of Hands-On Experience

12 Years of Hands-On Experience

Person-Centred Support

12 Years of Hands-On Experience

Person-Centred Support

Clear Communication

Support Across Greater Sydney

Person-Centred Support

Thoughtful Onboarding

Support Across Greater Sydney

Support Across Greater Sydney

Support Across Greater Sydney

Support Across Greater Sydney

Support Across Greater Sydney

Frequently Asked Questions

Let’s Discuss Your Support Needs

Looking for NDIS support in Greater Sydney? Tell us a little about what you’re looking for and our team will be in touch to discuss your needs and current availability.

Contact Details

Infinity ACare

Hours

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